Creating a client-centric CX Culture

Creating a client-centric CX Culture

Many leaders now understand the concept of client experience or CX, the accumulation of experiences your client receives at every touch point through the engagement with your firm. CX is the newest buzz word in the professional industry landscape and is indeed part of...
Are you prepared for your 2021 Firm Retreat?

Are you prepared for your 2021 Firm Retreat?

I think we can safely say, it is retreat season for many Firms. After the year that was 2020, setting the new direction and strategy for 2021 is on the top of the agenda for many Managing Partners. There is undoubtedly still some uncertainty regarding the global...
Leading Lawyers Podcast

Leading Lawyers Podcast

Recorded Oct 2020 |Leading Lawyer |Sam Burrett | https://www.buzzsprout.com/1137191/ Marketing and Business Development in the Law How can lawyers leverage marketing and business development principles to win more work? What’s it like to work in BD/Marketing in law...